Trigger

A trigger is the event that starts an automated workflow. Examples of triggers include: New message received Contact created Deal stage changed Triggers are the starting point of any automation. Condition A condition is a rule that determines whether an automation should proceed or not. For example: If the lead is from Egypt → assign to Arabic-speaking agent If the deal value is high → mark as priority Conditions help create smarter and more personalized workflows. Action An action is what happens after a trigger and condition are met. Examples include: Sending a message Creating a task Assigning a conversation Updating a contact Actions are the execution part of automation. Rule-Based Automation Rule-based automation is a system where actions are executed based on predefined logic (if-this-then-that ( It ensures consistency and allows businesses to standardize their processes. Chatbot A chatbot is an automated system that interacts with users through messages, providing instant responses without human intervention