Omnichannel Inbox

is a unified customer communication management interface that consolidates messages from all connected channels — WhatsApp, SMS, email, Instagram, Facebook Messenger, Telegram, TikTok, and web chat — into a single, integrated view that enables agents to monitor, respond to, and manage all customer interactions without switching between separate applications. The defining feature of a genuine omnichannel inbox is not merely the aggregation of messages from multiple channels, but the unification of each customer's cross-channel interaction history into a single coherent timeline — so that when a customer who previously contacted via email sends a WhatsApp message, the agent can see the complete relationship history across both channels in one place.