Interactive Message

is a WhatsApp message format that includes embedded UI elements — such as reply buttons with up to three options, list menus with up to ten choices, or call-to-action buttons linking to URLs or initiating phone calls — that allow recipients to respond to the message through a single tap rather than typing a free-form reply. Interactive messages dramatically reduce the friction of customer responses, increase engagement rates compared to text-only messages, and enable structured conversation flows that can be processed reliably by automation systems. ConnectGain's broadcast and chatbot systems support all available WhatsApp interactive message formats, with the platform automatically rendering the appropriate interactive UI in the recipient's WhatsApp application.