Call Transcription

Call transcription is the process of converting recorded calls into written text. It makes conversations searchable and analyzable. Action Item Extraction Action item extraction identifies tasks or next steps from conversations automatically. Keyword Extraction Keyword extraction identifies important terms and topics from conversations. It helps in understanding trends and customer interests. AI Classification AI classification categorizes conversations or calls into predefined categories. Resolution Score Resolution score measures how effectively a conversation or call was resolved. Automation Analytics Automation analytics tracks the performance of automated workflows. Metrics include: Execution count Success rate Drop-off points Analytics Analytics refers to the process of collecting, measuring, and analyzing data to understand performance and make better business decisions