Bot Flow

is a structured conversational sequence programmed into an AI chatbot that guides users through a specific interaction objective — such as lead qualification, appointment booking, product recommendation, order tracking, or support ticket creation. Each bot flow consists of a series of messages and questions that the bot presents to the user, with branching paths that respond differently based on the user's inputs. Well-designed bot flows combine the efficiency of automation with enough conversational nuance to feel helpful and natural rather than robotic and frustrating. ConnectGain's bot flow builder provides a visual canvas for designing flows with conditional branches, variable capture, CRM field mapping, calendar integrations, and human handoff triggers. Flows can be deployed across WhatsApp, website chat, SMS, and social messaging channels simultaneously, ensuring consistent lead capture and qualification regardless of where the customer initiates contact.