Trigger automatic feedback requests and analyze sentiment using GPT

Collect feedback after every order or service and analyze it in real time. Automate the entire journey using WhatsApp or SMS and store the insights in CRM or Google Sheets.

How It Works

Trigger feedback request after order completion

Customer receives a WhatsApp message with emoji-based survey

Responses are analyzed using GPT sentiment tools

Data stored in Google Sheets or Appgain CRM

Benefits

Measure satisfaction instantly

Detect unhappy customers early

Use insights to optimize future campaigns

Example
After a food delivery, a customer is asked: “🍕 How was your order today?” Their emoji response is stored and tracked.

Linked Products
Messaging APIs, CRM, Insight Agent, GPT